events co-ordinator

JOB DUTIES

Member Experience

• Create a member onboarding and welcome experience

• Support new member orientation to the community

• Maintain member portal, keeping information current

• Help with member retention and ensure positive client experiences

Customer Service

• Develop strong rapport with members by developing good business relationships, reacting to feedback and resolving any challenges

• Act as a host at coworking locations and events while facilitating the interaction of the community

• Daily engagement in communication channels

• Encouragement to attend different events

• Be well known, easily recognized and well known to members

• Get to know members on a first name basis and seek out information about the business and personal objectives to drive value

• Review member experience and identify areas for improvement

• Foster a sense of inclusivity

Events & Programming

• Build a quarterly calendar of coworking days and events that engages all stakeholders: Current members: Educational (e.g., lunch and learns) and appreciation events (e.g., happy hours and themed parties)

• Future members: Lead generation and sales-related events

• Local community: Identify outside organizers and encourage them to use our event space.

• Partners: Quarterly event to keep partners engaged.

• Create robust programming and event program within Flex budget

• Oversee events, including catering, event check-in, and clean-up

• Maintain vendor relationships, agreements, certificates of insurances, commission reports etc.

• Process all event accounts receivable checks and other financial reporting in a timely manner

• Other reports, duties, meetings TBD